Reference

What You Agree to When You Use ki5k

These terms set out the rules that apply when you open an account and use our lobby. Access depends on your local law and whether Bangladesh is an eligible region for your account type — check that before you proceed.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
ki5k What You Agree to When You Use ki5k
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about your account, our support team handles terms-related queries directly. Bring your account reference when you contact us — it speeds up every response.

Live Chat Open the chat widget from your account dashboard. Available during our published support hours for terms and account queries.
Email Support Send your query to our support address listed in your account settings. Include your registered wallet number for faster handling.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when terms change.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are things we take seriously. Here is how we handle the key areas covered by these terms.

Data Handling

We collect only what is needed to run your account — your contact details, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell this data.

Account Access

Your account is protected by a one-time password sent to your registered number each time you log in from a new device or location. Keep your number current.

Retention Policy

We keep your account and transaction records for as long as required by applicable law. You can request a summary of your data by contacting support with your account reference.

Requesting Changes

To update your registered wallet, contact support and complete the wallet verification step. Changes take effect after we confirm the new wallet matches your identity on file.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on ki5k. Access depends on your local law and whether your region is eligible — we do not accept accounts where local law prohibits this type of service.

We will notify you before any material change takes effect, using your registered contact. Continuing to use your account after the notice period means you accept the updated terms.

You are responsible for telling us if your eligibility changes. We may suspend account activity in regions where access is no longer permitted under local law until the situation is clarified.

Contact our support team with your account reference and registered wallet number. We will provide a summary of the data we hold within the timeframe required by applicable law.

Deposits and withdrawals via bKash, Nagad, and Rocket are all covered. The wallet you use to withdraw must match the one used for your original deposit — this is part of our verification process.

Contact support before escalating to your payment provider. Bring your transaction reference and the wallet number involved — our team can usually resolve payment queries faster than a third-party dispute process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.